- SaaS (Software as a Service)
- A software delivery model where users pay a recurring subscription to access an application hosted in the cloud, rather than buying and installing software once.
- ARR (Annual Recurring Revenue)
- The total predictable subscription revenue a SaaS business expects to collect over a full year, a primary metric for measuring growth and business scale.
- Power dialer
- A sales tool that automatically dials the next number in a list as soon as a call ends, maximizing the number of outbound calls a rep can make per hour.
- Predictive dialer
- An advanced calling system that uses algorithms to dial multiple numbers simultaneously and connects a sales rep only when a live person answers, reducing idle time.
- Inbound lead
- A potential customer who has initiated contact or expressed interest — by filling out a form, calling in, or clicking an ad — rather than being reached out to cold.
- Outbound calling
- A sales strategy where a representative initiates contact with potential customers who have had no prior interaction with the company, typically via phone.
- Moat
- A durable competitive advantage that makes it difficult for competitors to replicate a business's position — such as regulatory requirements, network effects, or proprietary data.
- Idea mining
- A systematic process of searching for business ideas by identifying specific industry pain points, market gaps, or underserved problems before committing to a product.
- AI commoditization
- The trend in which AI capabilities become widely available and cheap, eroding the advantage of products that relied solely on AI novelty rather than unique data, workflow, or regulatory barriers.