Modern Creator
Why Modern Creator?
Dean Graziosi · YouTube

The New Rules of Business (Most People Miss This)

A 12-minute keynote where Dean Graziosi argues the mission is timeless but the delivery must be modern — and gives you the 5 shifts to update yours.

Posted
3 months ago
Duration
Format
Talking Head
sincere
Views
2.5K
173 likes
Big Idea

The argument in one line.

The mission to impact through teaching is timeless, but delivery must evolve to match modern expectations: five-second attention spans, frictionless convenience, community connection, and AI amplifying rather than replacing human authenticity.

Who This Is For

Read if. Skip if.

READ IF YOU ARE…
  • A course creator or coach with an existing offer who feels their messaging or positioning is becoming stale and wants the core framework to modernize it.
  • Someone building in the creator economy who's noticed their audience engagement dropping and needs to understand why shorter, faster-result positioning works.
  • A business owner whose delivery model (workshops, masterminds, courses) worked 2-3 years ago but conversion or completion rates have plateaued.
  • An entrepreneur who believes their mission and content are solid but suspects their operational model and customer journey need structural updates.
SKIP IF…
  • You're looking for implementation tactics or step-by-step playbooks — this is conceptual framework and mindset shift, not a how-to.
  • You're in a B2B enterprise space or sell primarily on contract value — this framework centers on consumer attention and convenience-driven psychology.
  • You're already operating an ecosystem-based business model with sub-30-day result claims and high customer experience scores — you've internalized these shifts already.
TL;DR

The full version, fast.

The mission of teaching, coaching, and serving others is timeless, but the delivery must evolve for a world of five-second attention spans, AI, and Amazon-grade convenience. The framework is five shifts: move from immersion to integration so your offer fits into the customer's life, from complexity to convenience by stripping every layer of friction, from motivation to momentum using digital accountability and follow-up, from a linear client journey to a sticky ecosystem that outlives the sale, and from technology replacing humans to technology amplifying them. Audit the experience, not just the product, because people refund transactions but stay loyal to relationships. Speed, simplicity, and authenticity win, and you are not late.

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Chapters

Where the time goes.

00:00 – 00:46

01 · Cold open — pattern interrupt + thesis

Macro skin shot, Turing-book reference ('COMPUTABLE / Can machines think?'), 'WHAT GOT US HERE WON'T TAKE US THERE' burned title, montage of avatar missions (SERVE OTHERS / COURSES / PODCASTS / BOOKS), and the spoken thesis: 'Mission timeless, delivery must be modern.'

00:46 – 01:46

02 · Speed-as-value rule

Attention spans are shorter. People don't judge value by time — they judge by how fast you get them the result. Proof: $1K/six-months loses to $2K/thirty-days.

01:46 – 02:24

03 · Attention-span data + Hook-Story-Close

12s in 2000 → 8s in 2020 → 5s currently. Names 'hook, story, close' framework. The five-second window is now the rule, not the exception.

02:24 – 02:55

04 · Convenience + experience stats

Attention span data (12s→8s→5s). 83% of consumers say convenience matters more than 5 years ago. 89% of businesses compete primarily on customer experience, not price or product.

02:55 – 03:38

05 · Steak / waiter analogy + experience audit

Best steak of your life with a rude waiter = bad restaurant. People refer based on experience, not product quality. Do an 'experience audit.'

03:38 – 03:53

06 · McKinsey: immediacy + frictionless

Consumers prioritize immediacy and frictionless access. Speed of decisions matters.

03:53 – 04:27

07 · Shorter formats win — but powerful beats short

20-minute video can hold you if it's powerful; 4-minute video can bore you. 'Make every word count.' Mark Twain shorter-letter quote.

04:27 – 05:00

08 · Ease drives engagement — Amazon ruined us

Every layer of friction reduces conversion. Amazon ruined us — find your hidden friction (email-then-wait flows) and remove it.

05:00 – 06:25

09 · Community sustains growth + Tech amplifies humanity

Peer-to-peer authenticity builds loyalty more than one-way teaching. AI should free time for you to lean further INTO your voice, not replace it.

06:25 – 06:44

10 · Shift 1: Immersion → Integration

First of 5 shifts. Products must fit into the customer's life, not the reverse. Everything personalized.

06:44 – 07:52

11 · Shift 2: Complexity → Convenience (1997 infomercial story)

Friction has a new definition. Dean's classic story: in 1997 buying his $19 book required a 30-min infomercial then an 18-min phone call. Nobody tolerates that now. 'One click simple.'

07:52 – 08:24

12 · Shift 3: Motivation → Momentum

Use AI, autoresponders, digital accountability to keep people engaged. Momentum is the new metric. Breakthroughs are easy; follow-through is hard.

08:24 – 09:47

13 · Shift 4: Client Journey → Ecosystem (doctors-don't-get-sued punch)

Doctors spending <14 min per client got sued more; those spending more got sued less. 'You don't refund relationships, you refund transactions.' Satisfaction must live beyond the sale.

09:47 – 10:42

14 · Shift 5 + closing philosophy

Technology should amplify humanity, not replace it. People want a relationship, not a transaction. An experience, not a process. A person, not a product.

10:42 – 12:35

15 · Permission to embrace AI ('you're not late')

Electricity-rejection / Internet-rejection analogies. AI could go bad but we have no control over that — so put energy into using it to impact lives. 'You're not late. We're figuring it out.' The disarming close.

Atomic Insights

Lines worth screenshotting.

  • The mission of sharing human experience is timeless; only the delivery model must evolve to match the five-second attention span and frictionless expectation of 2026 buyers.
  • Average attention spans dropped from 12 seconds in 2000 to five seconds in 2026 — the hook has to earn the next five seconds before the audience will grant a minute.
  • Value is no longer measured by volume of content delivered — it is measured by how quickly the buyer achieves the result they paid for.
  • 83% of consumers say convenience matters more now than five years ago, meaning every friction point in a buyer journey actively reduces both conversion and retention.
  • 89% of businesses now compete primarily on customer experience rather than price or product — the feeling throughout the process is the differentiator, not the deliverable.
  • Hook-Story-Close is the non-negotiable structure for any content or offer in a five-second attention economy — skipping the hook to introduce yourself first loses the audience before the value lands.
  • Immersion to integration means your product must fit into your buyer's life rather than requiring them to restructure their life to fit your product.
  • Friction has a new identity: what was acceptable as a step in the process three years ago is now experienced as unnecessary delay and can trigger abandonment.
  • Micro wins that produce a tangible result during the course or event outperform long-form immersion experiences in both retention and completion rates.
  • AI's role in a creator business is to absorb enough execution work that the founder has more capacity to be more human, connected, and high-impact — not to replace the founder's voice.
  • Peer-to-peer authenticity inside a community builds loyalty more effectively than one-way teaching because it converts the buyer from student to participant.
  • You are not late — that closing line is strategically placed to neutralize the most common objection (missed the window) before it calculates into a no-buy decision.
Takeaway

Steal the framework, run it through your own thesis.

5-Shift keynote playbook

A free YouTube long-form lead magnet for a $1K-seat keynote, built on three load-bearing moves: cinematic borrowed-authority intro, named 5-part framework, emotional permission close.

  • Open with a WTF visual (macro skin shot here) BEFORE you say a word. Pattern interrupt buys you the 5 seconds.
  • Burn your thesis into a title card by frame 13. 'What got us here won't take us there' is your screen real estate, not narration.
  • Build a 5-part named framework where each entry is left-arrow-right ('Immersion → Integration'). This is the entire keynote scaffolding and the slide deck writes itself.
  • Cite real data (12s → 8s → 5s, 83%, 89%, McKinsey) — the numbers don't have to be new, they just have to be cited.
  • Use one story per shift. The 1997 infomercial story and the doctors-don't-get-sued story are doing 80% of the persuasion work.
  • Close with permission, not a CTA. 'You're not late' disarms more objections than 'buy this' converts.
Glossary

Terms worth knowing.

knowledge industry
A broad category of businesses that package and sell expertise, education, or information as the primary product — including online courses, coaching, workshops, books, and podcasts — as opposed to physical goods or traditional services.
creator economy
An economic ecosystem in which independent individuals monetize their skills, knowledge, or personality directly to an audience — typically through platforms like YouTube, newsletters, courses, or memberships rather than through employers or traditional media.
hook-story-close
A three-part sales and content structure where you open with a pattern-interrupting statement that compels attention (hook), build credibility and rapport through a relevant narrative (story), then direct the audience toward a specific action (close).
value ladder
A tiered product architecture where customers enter at a low-price offer and are guided upward through progressively higher-priced and higher-value products or services over time — building trust before asking for larger commitments.
micro win
A small, quickly achievable outcome built into a learning or product experience — used to sustain momentum and engagement by giving participants a sense of progress before they reach the main result.
friction (conversion)
Any unnecessary step, delay, or cognitive load in a buying or onboarding experience that reduces the likelihood of completion — as consumer expectations rise, actions that were once acceptable become new sources of friction.
flywheel
A business model metaphor describing compounding growth where early momentum feeds subsequent growth — used here to contrast one-time transactional businesses with subscription or community models that build on themselves.
ecosystem (customer)
A connected suite of products, communities, and touchpoints that keep a customer engaged beyond a single purchase — replacing the idea of a linear 'journey' with an ongoing relationship environment.
auto-responder
A software system that automatically sends pre-written messages or follow-up sequences to customers or prospects based on specific triggers — used in email marketing and course platforms to maintain engagement without manual effort.
immersion to integration
A product design shift from experiences that require a customer to step out of their daily life (immersion) to products that fit into their existing routines and habits (integration) — reflecting changing consumer expectations for convenience.
Resources

Things they pointed at.

06:45bookMark Twain (the 'shorter letter' quote)
03:38toolMcKinsey consumer reports
08:22toolAmazon (as friction benchmark)
09:13bookDoctors-don't-get-sued study (cited orally, not by title)
Quotables

Lines you could clip.

00:11
“What got us here won't take us there.”
Classic 4-second universal-applicability line. Title-card-ready.→ TikTok hook↗ Tweet quote
00:41
“Our mission is timeless, but the delivery must be modern.”
The whole thesis in 11 words. The kind of line that gets screenshotted.→ IG carousel slide 1↗ Tweet quote
02:10
“If you're in pain and someone says, hey, thousand bucks, I can get you out of that pain in six months. Or if they say, hey, it's two thousand bucks, but I can do it in thirty days. People are gonna choose how do I get the result I desire and how do I get it even faster.”
Pricing-psychology proof in plain English. Already 30s, drop straight into a reel.→ IG reel cold open↗ Tweet quote
06:45
“If I had more time, I would have written you a shorter letter.”
Mark Twain via Dean — the line that earns 'make every word count.'→ Newsletter pull-quote↗ Tweet quote
09:05
“You don't refund relationships, but you refund transactions.”
Punchline-grade. Lands the whole 'experience-over-product' argument in one sentence.→ TikTok hook↗ Tweet quote
12:00
“I'm not unrealistically optimistic, but history has shown that we get through all of it.”
Disarms AI-doomerism without being naive. Good for the 'you're not late' close.→ IG reel cold open↗ Tweet quote
12:23
“You're not late. You're not late. We're figuring it out.”
The most permission-giving line in the whole video. Direct-address, repetition, present-tense.→ TikTok hook↗ Tweet quote
The Script

Word for word.

Read-along

Don't just watch it. Burn it in.

See every word as it's spoken — crank it to 2× and still catch all of it. The same dual-channel trick behind Amazon's Kindle + Audible.

metaphoranalogystory
What's different right now than maybe a decade ago, five years ago, even a year ago? What is reinventing what greatness looks like?
Because here's what I know. Sometimes, what got us here won't take us there.
The mission that we have have to impact others, to serve others, to be in the knowledge industry, to be in the creator economy, to create courses, workshops, masterminds, to to share your soul, to do a podcast, to write a book someday, that is timeless. No matter how good AI gets, people are gonna still wanna learn from a human and someone's human experience.
And I think, in fact, people are gonna crave human experience even more as AI gets even smarter. So our mission is timeless, but the delivery must be modern.
The world is evolving so fast. It's faster than our operating model in some cases, and that's okay. That's okay because we have the opportunity to adopt.
So I I went down the path of human behavior. How has human behavior shifted in the last year and a half?
Attention spans are shorter than ever. People expect simplicity, speed, and instant access.
And AI has redefined how people learn, buy, and transform, and that's only gonna shift more. So the shifts are actually affecting the marketplace, and here's why. Because people don't judge value by the amount of time or how much they get.
Rather, how fast can I get the result I desire? The value is actually more if you can get them a result in a shorter period of time.
If you're in pain and someone says, hey, thousand bucks, I can get you out of that pain in six months. Or if they say, hey, it's $2,000, but I can do it in thirty days.
People are gonna choose how do I get the result I desire and how do I get it even faster.
Here's some data. Attention spans. Average dropped from twelve seconds into the year 2000 to eight seconds in the year 2020.
Currently, these are five seconds long. When I always talk hook, story, close, the hook is so important. In five seconds, you wanna say something where they go, I can't leave.
So we need to catch that attention span. For example, if you got something great to say and you're like, hey, everybody. You know, it's so awesome to have you here with me.
They might be gone already. It's it's sad, but true. It's like you might wanna start with the hook and then get to who you are and why you like them and why you can help them.
Right? Convenience. 83 of consumers say convenience matters more now than five years ago.
Experience. 89% of businesses now compete primarily on customer experience, not price and product.
People will stay with you. They will buy from you. They will refer.
They'll go up your value ladder based on the experience they have with you, not just the price, not just the product. People think of, like, what should I do with the price and how many things should I give them? We have to adjust our brain to be thinking, how are they gonna feel throughout the entire process?
If you go to a restaurant and get the best steak of your life, but the waiter treats you like crap, is it a good restaurant? You can have the best food, but if the experience sucks, somebody's gonna say, hey. How was that new steakhouse?
Don't go. They're rude. How was the steak?
Oh, it was great. But don't go. I have no doubt you're gonna create the greatest product in the world.
It's based on your experience. How can it not be amazing? And there's people that need your experience.
They need you to condense decades or or or years into days, but they gotta feel good along the way. So maybe do an experience audit of everything you share with people. How's that sound?
McKinsey reports consumers increasingly prioritize immediacy and frictionless access.
They wanna click, move forward, and not have to deal with anything. So speed of decisions is important.
Shorter formats win. Micro wins outperform long form immersion in retention and participation. People used to say to me, what works better?
A long video or a short video? You know which one works better? A powerful video.
Who in here has ever watched a 20 video when you didn't think you would because it kept you engaged and intrigued the whole time? And who in here has been bored to tears in four minutes in someone else's video? Right?
It's not just about going short. It's about making every word count. Think through the lens of Mark Twain.
If I had more time, I would have written you a shorter letter. But find ways to make micro wins because people are a little ADD. We are in a five second time frame.
That's the kind of evolution we're we're we're going towards. The second one was ease drives engagement. Every layer friction reduces conversions and satisfaction.
Amazon has ruined all of us. You have a thought about something, you just go on your phone, boom, it's at your door in twenty four hours. You're never gonna be that frictionless.
But as you do your experience on it, look for some areas and go, oh, I make people fill this out and then email and then wait for it, and then I don't get back to them till now. Hey, what if I could just make it so when they put it in, it immediately goes to them?
The third one, community or connection sustains growth. Peer to peer authenticity builds loyalty more than one way teaching. The more you can build a community, first off, you don't feel so crazy.
It's like, have this dream to do x. Everybody in my family thinks I'm nuts, but when I show up at the inner circle, I don't feel nuts anymore. I see other people on the screen right next to me just as crazy as me.
Uh, the last one, technology and humanity. AI and automation must amplify the emotional human connection, not replace it.
We want AI not to be your voice, but to do so much that that allows you more time for you to lean into your voice. I think this is a sweet spot that we really gotta look into is not thinking AI is gonna do it for me.
AI can do a lot for me so I can be over here being a better version of me. I could be more human, more connected, more sincere, impact more lives.
The world is heading towards rewarding simplicity, authenticity, and speed.
If we align our products or our services with modern expectations, I want it faster, I want it quicker, I want it easier. If we could just take what we do and make it a little bit simpler each month, each quarter, each year, then we get to stay ahead.
Immersion to integration. People are craving transformation, products, and services that fit into their lives, not the other way around.
Just look and say, hey. Am I fitting into their world, or am I asking them to do all this to fit into my world? Everything needs to feel more personalized now.
So immersion to more integration. Shift number two, complexity into convenience.
Friction erodes trust and retention, and friction has a new identity. What wasn't friction three years ago is considered friction now.
I think about it sometimes, people say, how'd you get so good at online marketing? I always tell people because I'm old. And when I started, I had to launch in an infomercial.
I had to learn how to market to everybody because I was just hoping people would walk by a TV and stop and wanna listen to me. But if you think about an infomercial of 1997 or '98 when I started, they had to watch a half hour show.
They had to pick up the phone, dial, and sometimes it was busy. And then they waited on hold, and then they got a live operator that would talk to them.
They couldn't just double click. They'll pick up their credit card and give their mailing address. It was an average eighteen minute call to buy my $19 book.
Would anybody wait eighteen minutes in today's world to buy a $19 book? So we have to realize what wasn't friction eighteen months ago might be friction now.
It's gotta feel like that. One click simple. Okay.
Next one. Motivation evolve into momentum.
We can design digital accountability and continuous support into every experience. Momentum is the new metric of success.
We have the ability now to use g g, to use AI, to use auto responders, that where you can digitally keep accountability. And we have the ability to use all this knowledge at our fingertips to keep people engaged.
Breakthroughs, they can be easy, but follow through is hard. How we keep people engaged is the difference of a one time company or a star a flywheel company that continues to grow.
Because when you have follow through, when you follow-up and go, hey, Crystal, I I I see you haven't logged in here, or Crystal, did you do this thing? Crystal, do you need any help here? Those things will let you know I'm here.
Whatever we can do to support you, let's kick ass together. Right? Where can you do that?
Right? Where can you do that? Number five, client journey, just an ecosystem.
Satisfaction must live beyond the marketing, beyond the sale, beyond the advertising, and we can use AI to create continuous sticky ecosystem and growth. Think about the companies that you like doing business with.
Does it feel like a transaction or a relationship? You don't refund relationships, but you refund transactions, don't you?
Did you read the book that talks about doctors who get sued and those that don't? Did you ever see that? You know what the number one metric was with doctors that got sued and doctors that didn't?
The doctors that got sued more spent less than their clients, and the ones who got sued the least spent more than fourteen minutes a client. That little ratio. In, out, what do you got?
You're sick? You got it? You do it.
The other doctor, hey, how's your son doing? Did he get in that did he get in school? Did he wanna do?
Oh, it's cool. He graduated? Cool.
You got any pictures? Great. That little bit one was transaction, one's a relationship.
You don't sue a relationship. You sue a transaction.
The new philosophy is technology should amplify humanity, not replace it. Fuse timeless truths, human passion, and innovation with modern simplicity and digital power.
From greatness to immortality, this isn't just a chapter in a long book of life. This is truly a defining moment.
All the principles I just shared with you are timeless. Some of them have been exaggerated because of technology. People just want a relationship, not a transaction.
They wanna have an experience, not just a process. They wanna buy into a person, not just a product.
That's always been the same. But the cool part is this is a defining moment where our mission is designed, and we could take technology to amplify all those things in a better way.
I just think it's a great moment because it's the opportunity for us to evolve.
We worry about everything that's ever happened. You know, they freaked out when electricity first became mass adoption.
You know, about 20% of companies decided not to get electricity because they thought it was either evil or it was too much work. All these things are everything new has this thing. AI could go in bad directions.
That's true. But do we have any control of that? Like, is there anything we can do to control that?
So the way my brain works is I am just gonna hope that there are humans who are out there smarter than me, that have the connections to me, that actually put guardrails and protect us. And throughout time, we've been able to do that with every new invention.
If you guys are old enough to remember when the Internet first came out, like, thought the end of the world. This one, it's gonna be exponentially smarter than us. Another new thing to figure out, but I just think human ingenuity, human innovation, good people are gonna make sure it's okay.
So if that's the case and I can't do anything about it, then I have to find a way to use it to impact more lives, to go faster, to help my family, to help you all. If I put half my energy in, what if it goes here, and what if this goes wrong, then I don't have enough energy to impact you, impact my family, and take it to the next level.
I'm not unrealistically optimistic, but history has shown that we get through all of it. And I don't wanna be the person that says, hey, I decided not to get electricity because I don't even know where that's coming from.
Right? Could you imagine talking to somebody today and saying, man, you know, I I started a new business, but I'm not gonna do that Internet thing. That's just weird being in contact.
If you need me, just mail it to me. Put a stamp on it. You wouldn't do business with them.
Right? And where we're going, it's the same thing with these new shifts.
And I really wanna tell you, you're not late. You're not late. We're figuring it out.
The Hook

The bait, then the rug-pull.

Dean Graziosi opens with a macro shot of skin — a deliberate WTF pattern interrupt before you even know who's talking — then drops the line that runs through the whole 12 minutes: what got us here won't take us there. The voiceover question is bait, the cinematic montage is borrowed authority, and by the time he's on the couch in glasses asking you to think about your delivery, you've already agreed with the premise.

Frameworks

Named ideas worth stealing.

01:57list

Hook, Story, Close

  1. Hook (now a 5-second window, not 12)
  2. Story
  3. Close

Classic Dean three-beat with an updated constraint — the hook window has collapsed from 12s to 5s in 20 years.

Steal forEvery short-form opener Joe writes. The 5-second rule is the only one that matters.
06:24list

The 5 Shifts

  1. Immersion → Integration (fit into their life, not the reverse)
  2. Complexity → Convenience (one-click simple)
  3. Motivation → Momentum (digital accountability + follow-through)
  4. Client Journey → Ecosystem (sticky, AI-supported, post-sale)
  5. Technology amplifies Humanity (don't replace, amplify)

Dean's original 'evolve your delivery' model. Each shift is a left-side legacy default → right-side modern expectation.

Steal forMCN+ positioning deck. Same shape works for any creator-economy offer that needs to justify modernizing.
01:22concept

Speed-as-Value Pricing

Same outcome delivered faster = higher price tolerance. $1K/six-months loses to $2K/thirty-days every time.

Steal forAny offer where Joe can compress timeline (LFB Line, Mod Boss done-in-30-days, etc). Lead with speed, not hours of content.
03:24concept

Experience Audit

Walk through every customer touchpoint and ask: how does this feel? Best product + rude waiter = bad restaurant. Experience > product.

Steal forOnboarding flow review for any product Joe ships. JoeFlow's setup screen is a textbook spot to do this.
09:05concept

Relationship vs Transaction (doctors-don't-get-sued)

Doctors spending <14 min per client got sued more; those spending more got sued less. 'You don't refund relationships, you refund transactions.'

Steal forSales pages, customer-success scripts, any 'why we cost more' positioning. This is a steal-it-straight quote.
CTA Breakdown

How they asked for the click.

VERBAL ASK
12:23next-video
“You're not late. You're not late. We're figuring it out.”

Permission CTA, not a pitch. Closes by removing the biggest objection (I'm too late to start with AI) without ever asking for the sale. The actual sale lives upstream — this clip is the lead magnet for whatever event/mastermind he's running.

FROM THE DESCRIPTION
PRIMARY CTAWhere the creator wants you to go next.
OTHER LINKSAlso linked in the description.
Storyboard

Visual structure at a glance.

macro pattern-interrupt
hookmacro pattern-interrupt00:00
Turing teaser
hookTuring teaser00:05
what-got-us-here title
promisewhat-got-us-here title00:13
SERVE OTHERS montage
promiseSERVE OTHERS montage00:17
delivery-must-be-modern
promisedelivery-must-be-modern00:41
earth-shot transition
valueearth-shot transition00:51
Dean on couch — talk
valueDean on couch — talk01:02
attention-spans slide
valueattention-spans slide01:13
Frame Gallery

Visual moments.

macro pattern-interrupt00:00Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01
macro pattern-interrupt00:00Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Frame at 00:01 from The New Rules of Business (Most People Miss This)00:01Turing teaser00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:05 from The New Rules of Business (Most People Miss This)00:05Frame at 00:06 from The New Rules of Business (Most People Miss This)00:06Frame at 00:06 from The New Rules of Business (Most People Miss This)00:06Frame at 00:06 from The New Rules of Business (Most People Miss This)00:06Frame at 00:06 from The New Rules of Business (Most People Miss This)00:06Frame at 00:06 from The New Rules of Business (Most People Miss This)00:06Frame at 00:07 from The New Rules of Business (Most People Miss This)00:07Frame at 00:07 from The New Rules of Business (Most People Miss This)00:07Frame at 00:07 from The New Rules of Business (Most People Miss This)00:07Frame at 00:08 from The New Rules of Business (Most People Miss This)00:08Frame at 00:08 from The New Rules of Business (Most People Miss This)00:08Frame at 00:10 from The New Rules of Business (Most People Miss This)00:10Frame at 00:12 from The New Rules of Business (Most People Miss This)00:12Frame at 00:12 from The New Rules of Business (Most People Miss This)00:12what-got-us-here title00:13Frame at 00:13 from The New Rules of Business (Most People Miss This)00:13Frame at 00:13 from The New Rules of Business (Most People Miss This)00:13Frame at 00:15 from The New Rules of Business (Most People Miss This)00:15Frame at 00:16 from The New Rules of Business (Most People Miss This)00:16Frame at 00:16 from The New Rules of Business (Most People Miss This)00:16Frame at 00:16 from The New Rules of Business (Most People Miss This)00:16SERVE OTHERS montage00:17Frame at 00:21 from The New Rules of Business (Most People Miss This)00:21Frame at 00:21 from The New Rules of Business (Most People Miss This)00:21Frame at 00:23 from The New Rules of Business (Most People Miss This)00:23Frame at 00:24 from The New Rules of Business (Most People Miss This)00:24Frame at 00:25 from The New Rules of Business (Most People Miss This)00:25Frame at 00:26 from The New Rules of Business (Most People Miss This)00:26Frame at 00:26 from The New Rules of Business (Most People Miss This)00:26Frame at 00:27 from The New Rules of Business (Most People Miss This)00:27Frame at 00:28 from The New Rules of Business (Most People Miss This)00:28Frame at 00:28 from The New Rules of Business (Most People Miss This)00:28Frame at 00:28 from The New Rules of Business (Most People Miss This)00:28Frame at 00:28 from The New Rules of Business (Most People Miss This)00:28Frame at 00:28 from The New Rules of Business (Most People Miss This)00:28Frame at 00:30 from The New Rules of Business (Most People Miss This)00:30Frame at 00:31 from The New Rules of Business (Most People Miss This)00:31Frame at 00:32 from The New Rules of Business (Most People Miss This)00:32Frame at 00:33 from The New Rules of Business (Most People Miss This)00:33Frame at 00:34 from The New Rules of Business (Most People Miss This)00:34Frame at 00:36 from The New Rules of Business (Most People Miss This)00:36Frame at 00:38 from The New Rules of Business (Most People Miss This)00:38Frame at 00:38 from The New Rules of Business (Most People Miss This)00:38delivery-must-be-modern00:41earth-shot transition00:51Frame at 00:53 from The New Rules of Business (Most People Miss This)00:53Frame at 00:53 from The New Rules of Business (Most People Miss This)00:53Frame at 00:55 from The New Rules of Business (Most People Miss This)00:55Frame at 00:55 from The New Rules of Business (Most People Miss This)00:55Frame at 00:57 from The New Rules of Business (Most People Miss This)00:57Frame at 00:57 from The New Rules of Business (Most People Miss This)00:57Frame at 01:00 from The New Rules of Business (Most People Miss This)01:00Dean on couch — talk01:02Frame at 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